We closely follow all government-mandated safety measures and international guidelines recommended by the WHO and CDC to determine our safety measures and the services and amenities we can offer.
SAFETY & WELLBEING
- We disinfect common spaces, work areas, and shared-use objects every 3 hours to reduce the spreading of any virus and other diseases.
- We have made hand sanitizer available to guests in the common spaces and employee areas.
- We recommend our guests to use the elevator one person or with members of the same family nucleus traveling together at each designated time.
- All shareable items between guests like tennis rackets, pin pong table, basketballs and aquatic equipment will be thoroughly disinfected after each use.
- We take the temperature and oxygen saturation in the blood of all our collaborators daily at the beginning of their shift.
- The use of a mask for employees is at their discretion. Our staff will continue to practice social distancing with guests.
- Our employees haven been trained to prevent the spread of the coronavirus and other viruses, and we are prepared to efficiently manage the cases of collaborators or guests that may be sick.
RECEPTION
- The check-in and check-out processes have been reduced so that guests can spend less time in the reception area and make their payment without contact prior to arrival.
- The reception area is disinfected every 3 hours and after the entrance of each guest.
- Guests, after proceeding with temperature check, hand disinfection and blood oxygenation measurement, will be directed to complete registration process in a previously disinfected space.
- Guest luggage is disinfected upon arrival and then delivered to their designated room.
GUEST ROOMS
- To maximize health and safety in the hotel, housekeeping service will be carried out.
- Special attention is paid to the disinfection of frequent contact surfaces such as switches, controls, handles, doorknobs, toilet handles and taps.
- Hotel information will be available through QR codes.
- Rooms keys will be disinfected before and after each use.
FOOD & BEVERAGE
- All the food and products we receive undergo a disinfection process before entering the hotel.
- Restaurant menus are available through QR codes at each area; printed single use menus will be available under request.
- Room Service and Bar Menus are available through QR codes in the rooms, a small surcharge applies for room service to accommodate guests who do not wish to dine in the restaurants.
SPA
- The reception area is disinfected every 3 hours and after the entrance of each guest.
- The treatment menu is available via QR Code in the hotel rooms and at the Spa reception.
- Before their treatment, guests must fill out a health certificate in addition to proceeding with temperature and blood oxygenation check, and hand disinfection.
- Cabins are disinfected after each use; covers of treatment beds are disposable.
- We have disposable underwear available for our customers.
AMENITIES & SERVICES
- Free parking is available to all guests.
- The pools are open for the exclusive use of hotel guests.
- Chaise lounges around the pool area and beach will be adequately spaced between parties.
- The use of the fitness center must be reserved in advance by the guest, only one person is allowed at a time or a group from thee same family nucleus traveling together. Prior to the entry of each guest this area and all its equipment will be disinfected.
If you have questions, please contact us at [email protected] or call 1-809-240-5050.