DEPOSIT POLICIES

• Full payment is due at time of booking for all services and reservations. 
• Prices are presented in USD and include 18% tax, as well as 10% service when applicable. 
• Payments will be processed in Dominican Pesos (DOP) at the current exchange rate. 

*Any reservations made online within 48 hours of service are subject to availability and will be confirmed by Sublime Samana accordingly. If the product or service is not available, a full reimbursement will be done. To avoid inconvenience, please contact Sublime Samana directly at +1-809-240-5050 to confirm availability prior to booking.

CANCELLATION POLICIES

• Reservations must be canceled 24 hours prior to service for a full refund, unless noted otherwise in a specific service or product. 
• Last minute cancellations (within 24 hours) will incur a full penalty, unless noted otherwise in a specific service or product. 
• For cancellation requests please contact Sublime Samana at +1-809-240-5050 or email at [email protected] 

SPA POLICIES

PRIOR TO ARRIVAL: Please read carefully your reservation confirmation and complete the Spa Consent Form in detail. To take full advantage of the treatments we recommend not eating or drinking alcoholic beverages 2 hours prior to your appointment. 

ARRIVAL: As a courtesy to other guests and to ensure you get the best spa experience, we suggest you arrive a little early to your treatment, so you can relax prior and avoid taking time away from your actual treatment. 

CANCELLATIONS: If you need to change or cancel your appointment, we suggest doing it 24 hours in advance to avoid any penalties. Up to 3 hours prior to your scheduled appointment a 50% cancellation penalty will apply; if you do not show up to the treatment, the full amount you will be charged to your room. 

ETIQUETTE: Please follow social distancing norms when not in your treatment room. To have a more pleasant experience we suggest you leave your cell phone and other valuables in your room to remove any sources of distraction. If you enjoy your treatment, you can leave a tip with the therapist at your discretion. 

CONTACT: For further information, please call Sublime Samana for assistance at (809) 240-5050 or e-mail to: [email protected]